The last three weeks newsletters have been packed to the brim with news from several conferences, large and small, with groundbreaking news on current and future developments in RPA, AI and the growing inter-connected ecosystem of solutions.
This week is a change of pace as I write this from an apartment balcony in Cyprus overlooking the blue Mediterranean Sea and reflect on this weeks newsletter. It's a location that provides a welcome reminder that it is the customer interactions, the level of service, the banter and the entertainment that will remain untouched by automation, even if it were possible to do so.
Looking back over the last few weeks it's been great to see the technology roadmaps of all vendors advancing, but on reflection this opens up two new challenges. First, the business skills needed to develop and grow an automation program are still scarce; Second, the RPA ecosystem is growing at such a pace that it's difficult to keep up.
We've already started to develop the business skills: check out our Executive Briefing webinar and the new live-online Business Side of RPA course, which will help you to cut through the jargon and deliver the insight needed to start, scale an sustain a successful automation program.
Meanwhile the ecosystem is already huge, and all vendors are announcing an ever-growing list of technology partners. Here at the RPA Academy we're seeking ways to help you all navigate these new opportunities, expand our technical training to include these topics and build a program of webinars to help raise awareness. To whet your appetite, here are a few areas we'll be exploring in the coming months:
Process Mining and Discovery
Document Identification and Classification
Natural Language Processing
Dealing with Unstructured Data
Orchestrating the Human and Digital Workforce
You'll be pleased to hear that normal service will be resumed next week as I'll be investigating whether RPA and low-code development platforms are competitors or collaborators! For now though, I'm off to enjoy the sun and a bottle of local brew.