I've often described that your digital workforce has more similarities to your human workforce than it does to using a traditional piece of software. With computer software, you're typically all-in from the very beginning and little effort is needed to maintain after implementation. For your digital workforce, you have to consider whether using full-time, part-time or temporary digital workers is needed and ongoing maintenance and operations can be an unwelcome surprise.
There is a growing trend for businesses to look for 3rd parties for help when it comes to delivering and maintaining RPA. Some have managed to achieve a successful start but then struggle to scale up, others have simply struggled to get going when adopting a go-it-alone approach.
New terminology is appearing to describe the new business models: "Robots as a Service," "RPA as a Service," "Centre of excellence as a service." They are all describing roughly the same thing, an option to outsource the development and support of your robots to another company.
Robots as a Service (RaaS) provides a new option to consider; moving the responsibility for Design, Development and Support entirely to a third party.
The immediate advantage of this model is the reduced start-up costs, but more significant is the skills needed for ongoing maintenance and support, a crucial component that is often overlooked when preparing the business case and embarking on the initial pilot.
Another way to look at RaaS is as a fully managed RPA service. Pricing is flexible to meet client needs and can range from a price per minute, to a profit-sharing arrangement, or even a more traditional flat rate model.
Cloud computing and RPA have converged, providing new alternatives to deliver your RPA program.
Advances in operating models is just one topic on our Business Side of RPA online training running this month. May is a busy month for us with technical training, online and classroom, running for all three of main product areas: UiPath, Automation Anywhereand Blue Prism. Check out our home page for details.
-Rob King, The RPA Academy