The NHS in the UK was an early adopter of RPA. It recognised that the technology could radically change how services were being delivered. Some of these could have an impact on the patient; but the vast majority will be about improving the back office operations that support patient and medical activity.
The value created ranges from speed and cost savings through to compliance and improved employee experiences.
Given the size, scale and complexity of the NHS, RPA was never going to be an overnight project. More than any other large organisation it would take time to even grow awareness before starting to identify the extent of the opportunities available.
We are launching a series of RPA training courses that are designed to address both the business and technology sides of RPA.
We’ve found that these courses – no matter where we run them across the globe – follow a set curriculum, but they end up becoming workshops. The understanding of what RPA can do ends up creating ideas, opportunities and momentum for the adoption and roll out of RPA.
This applies as much to the technical as it does to the business training. In the technical training we teach exactly how to use the RPA platforms (Blue Prism, Automation Anywhere, UiPath). But that then triggers the creativity of the participants who can see the opportunities in applying the technology to processes that they are aware of.
We are going to be running out a series of NHS-specific training courses.
The business training will follow the structure that is now being used by the Chartered Institute of Management Consultants and the American Institute of Certified Public Accountants. On top of that it will address NHS-specific issues and challenges.
The technical training will be on Blue Prism, Automation Anywhere and UiPath. It will follow technical programs that have been approved by those organisations. In addition, it will use case studies and examples that relate closely to the operations of the NHS.