Support Services

 

Why Support?

After every course we teach, clients asked if we provided support.

Our clients are either are in the early days of their RPA journey - and need knowledge and help to get going.

Or our clients have had a consultancy or technology partner running their project in for several months and now want to run the project on their own.

To stand on their own two feet they keen knowledge, training and help.

So our Support Service shows clients what can be done, how to do it, and how to fix issues.

It is designed to maximise the ROI from their investment in Blue Prism, Automation Anywhere or UiPath, speeding up the time to market, helping scale faster, and expanding the use of the platform.

Prices start from $2,500 per month, for 10 hours of live expert-led support. Extra hours can be added to the package monthly. And it can be combined with our unlimited online learning service, The Beacons.

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What Is Included In Support Services?

  1. Onboarding

    1. Named specialist

    2. Understand your business objectives and roll out plans

    3. Know your environment beyond your RPA platform

    4. Understand your use of the RPA ecosystem

  2. Resolution

    1. Same day resolution, at a time that suits you, beyond just 9-5

    2. Support for your full team (not limited to 3-5 people)

    3. Work across your environment

    4. Resolve ecosystem issues

  3. Prevention

    1. Unlimited online learning – at all levels, and into the ecosystem

    2. Structured learning/career paths

    3. Market data sharing

    4. Issue warning

  4. ROI Maximization

    1. Monthly ecosystem briefing

    2. Quarterly RPA platform updates

    3. Best practice briefings

    4. Training to support the ecosystem/updates